FAQ

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{{ ----BEGIN INDIVIDUAL QA FIELDS---- }}

{{ --QA SET 1 SETTINGS-- }}

{% assign: Question_1_Heading = "What methods of payment do you accept?" %} {% capture Answer_1_Content %}

We currently accept Paypal. You do not have to create a Paypal account to place an order but can instead check out as a guest. We no longer accept eChecks as payment as it often causes a delay in processing orders.

{% endcapture %}

{{ --QA SET 2 SETTINGS-- }}

{% assign: Question_2_Heading = "When will my order be shipped?" %} {% capture Answer_2_Content %}

Polishes are mixed and/or poured per order so we aim to ship your order within 3-10 business days (excluding government holidays) from when your payment clears though it may be sooner. Special events like sales will cause longer processing times than our normal 3-10 business days TAT. Orders placed during sales or high volume new releases can take up to 16 business days to process. If there are delays we will announce them on our social media accounts to keep customers updated on our progress. We ship to the address provided by Paypal so please make sure your shipping address is correct prior to ordering. Effective immediately we no longer ship to addresses outside of the United States and Canada.

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{{ --QA SET 3 SETTINGS-- }}

{% assign: Question_3_Heading = "How do I check the status of my order?" %} {% capture Answer_3_Content %}

All U.S. orders include a delivery confirmation number that will be emailed to you upon shipping.

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{% assign: Question_4_Heading = "What shipping methods do you use?" %} {% capture Answer_4_Content %}

We mainly ship polishes via USPS First Class mail. Full collections are offered not only at a discounted rate but are also shipped via Priority Mail for free within the United States. International customers receive a discounted shipping rate for full collections as well. We ship all international orders via USPS First Class International Mail. Once orders are packed and shipped, First Class packages may take 2-8 days to arrive and Priority Mail packages take 1-3 business days to arrive. For international orders, once the package leaves our hands we can't control what happens to it. We make sure to securely pack every order but with the distance the package has to travel it's really out of our control. We can invoice you for insurance if you're concerned your package may be destroyed or damaged during shipping. We are also not responsible for duties, taxes, or tariffs that may occur on international orders.

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{% assign: Question_5_Heading = "Do you accept returns or exchanges?" %} {% capture Answer_5_Content %}

All sales are final.  We are unable to offer returns or exchanges due to the cosmetic nature of our products. If your order is damaged, incomplete or incorrect we are happy to send out a replacement or the correct item at our expense.  Also we are unable to refund or reship orders with tracking information that shows delivered, accepted or received.  If you have ANY issues with your order, please contact us as soon as possible and we will work with you to find the best solution! In addition, we are unable to cancel orders once the order is placed.

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{% assign: Question_6_Heading = "Do you combine shipping?" %} {% capture Answer_6_Content %}

We're happy to combine shipping on multiple orders to save you money.  We may not spot it ourselves so please use the Contact form and provide your order numbers as soon as the orders are placed.

{% endcapture %}

{{ --QA SET 7 SETTINGS-- }}

{% assign: Question_7_Heading = "What ingredients are in your nail polishes?" %} {% capture Answer_7_Content %}

Base may contain: Butyl Acetate, Ethyl Acetate, Nitrocellulose, Acetyl Tributyl Citrate, Isobutyl Acetate, Isopropyl Alcohol, Adipic Acid / Neopentyl Glycol / Trimellitic Anhydride Copolymer, Silica, Styrene / Acrylates Copolymer, N-Butyl Alcohol, Benzophenone-1, D&C Violet #2, Stearalkonium Bentonite, N-Butyl Alchool

Polishes may contain: Hydrated Chromium Oxide Green, Chromium Oxide Green, Manganese Violet, Iron Oxide, Tin Oxide, Titanium Dioxide, Red 6, Red 7, Red 33, Red 40, Ultramarines, Ferric Ferrocyanide, Blue 1, Yellow 5, Yellow 10, Kaolin, Magnesium Myristate, Magnesium Fluoride-Coated Aluminum, Mica, solvent resistant glitters.

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{{ --QA SET 8 SETTINGS-- }}

{% assign: Question_8_Heading = "What are mani bombs? How do I use them?" %} {% capture Answer_8_Content %}

Mani bombs are a small version of bath bombs but infused with extra oils and butters to sink into your cuticles and soften your hands.  Our mani bombs are made with a mix of skin loving oils and butters that leave hands feeling silky and moisturized.

To use:
Drop one mani bomb into a bowl of water heated to your preference and soak your hands or feet for about 10 minutes. If using for pedicures or in a bath, please take care when getting out as the oils and butters could make the bottom of your foot soaker or tub slippery.

Pat hands dry when done. Massage any remaining butters or oils into the skin for best results. Recommended use once a week or every other week.

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{{ --QA SET 9 SETTINGS-- }}

{% assign: Question_9_Heading = "What ingredients are in your mani bombs and bath bombs?" %} {% capture Answer_9_Content %}

Mani Bomb Ingredients (unless otherwise stated): Sodium Bicarbonate, Citric Acid, Cornstarch, Epsom Salt, Kaolin Clay, Apricot Kernel Oil, Shea Butter, Fragrance, Jojoba Oil, Polysorbate 80, Skin Safe Pigments and Micas (if colored)

Bath Bomb Ingredients (unless otherwise stated): Sodium Bicarbonate, Citric Acid, Cornstarch, Epsom Salt, Kaolin Clay, Apricot Kernel Oil, Shea Butter, Fragrance, Polysorbate 80, Skin Safe Pigments and Micas (if colored)

Additional Info: Do NOT eat. For external use only. Keep out of reach from children and pets. Please supervise children while being used. Read through the ingredient list to ensure you are not allergic to any ingredients. Discontinue use if reaction occurs. Color may vary slightly from batch to batch, this speaks to the hand mixed nature of the product. Mani bomb colors may change with time due to the dyes and pigments used to decorate them but they are still beneficial to your hands and nails and can be used as normal. Broken mani bombs are perfectly fine to use and will work the same as solid mani bombs so pour all the crumbles and pieces into the water!

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{% assign: Question_10_Heading = "Additonal Info" %} {% capture Answer_10_Content %}

Lemming Lacquer polishes are cruelty-free and 5-free. Our polish does not include camphor, toluene, formaldehyde, phthalate (DBP), and formaldehyde resin. This polish is made with highly saturated pigments and ingredients. Our testers and swatchers did not report any staining but we still recommend a good base coat before application to guard against staining. Swatches chosen to represent the colors are close as possible however actual color may appear differently depending on individual monitor resolutions and color settings. Blogger swatches may show colors differently due to camera settings, lighting, skin tone etc. as well.

Materials may settle so a good roll or sitting the bottle upside down is recommended before application.

Due to mixing in small batches, each batch may have a slight variation that speaks to the handmade nature of the product. If the nail polish is a little thick for your preferences, please add a quality thinner. Do NOT use acetone to thin your polishes. Doing so will ultimately ruin your nail polish and thousands of lemmings everywhere will cry so please don't! Bottles are poured by weight and may show a slight fill line. This also allows the polish to expand during extreme temperatures and to avoid exploding bottles.

Bottles are assembled and all products are made in Rock Island, IL 61201. Do not use near open flame. Not for internal consumption. Discontinue use if any irritation occurs. Please polish responsibly. All nail polishes are full sized .5oz/15ml

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